Congratulations, I have no idea if this will work out longterm, but I find it to be a creative idea. Reminds me of the Heroku/AWS/GAE play on hosting apps, but applied to the customer support market.
Sarah, a quick question ( I noticed you're listening out there) . . .
Some years ago, before I became a corporate SQL grunt, I worked in an actual, honest-to-goodness telephone support center (non-technical in nature). Is your "scalability plan" to somehow identify those patterns of support for apps that require the most hand-holding (e.g., live person-to-person contact) and automate/FAQ/build some software to somehow win the 80/20 support race? Just curious, since there such a huge range of customer tech savy out there . . .
Congratulations, I have no idea if this will work out longterm, but I find it to be a creative idea. Reminds me of the Heroku/AWS/GAE play on hosting apps, but applied to the customer support market.
Sarah, a quick question ( I noticed you're listening out there) . . .
Some years ago, before I became a corporate SQL grunt, I worked in an actual, honest-to-goodness telephone support center (non-technical in nature). Is your "scalability plan" to somehow identify those patterns of support for apps that require the most hand-holding (e.g., live person-to-person contact) and automate/FAQ/build some software to somehow win the 80/20 support race? Just curious, since there such a huge range of customer tech savy out there . . .