Not true. Amazon's response to support requests is, in my experience, "we're overnighting you a new widget. do whatever you want with the old one."
This isn't documented, but it's how things have always worked for me. Sometimes my request is "the item in the description is not the item I've received" and I eventually give up after receiving the same wrong item 4 times. That's how ingrained the process is; they don't read my email, they just mail me a replacement. Oh well.
This isn't documented, but it's how things have always worked for me. Sometimes my request is "the item in the description is not the item I've received" and I eventually give up after receiving the same wrong item 4 times. That's how ingrained the process is; they don't read my email, they just mail me a replacement. Oh well.