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"The bad: * The documentation is badly out of date....."

Completely normal, this is one of the common risks with software projects:

".... This is a fact that companies do their best to have revenue since the first days of their creation. This implies another fact that always a proper documentation is the last thing they provide to the users....." (http://www.drdacademy.com/?id=17)



It also seems that bad documentation is something that keeps people from adopting (read, providing those sought-after revenues) some software packages.


That is true. The best example is here in this post, i.e. the results of evaluation by <rufugee> which is posted above.

SAP suffers from the same problem too. Of course, this could be a business objective for the software producer, since, training brings in income.




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