Thanks a lot! The polish came from a hack night we did to redesign it.
I don't think there's much to open source -- it's about 2,000 lines of code. It's mostly just writing custom sql and elasticsearch queries to show data related to the users we're about to respond to.
Re: the log integration, all our application logs get written to logstash/elasticsearch/kibana, and one of the fields on the logs is the person_id (they're unique id whether logged in or out). When we show the logs in the feedback center, we just query elastic search and group by the different log types.
When I saw this, that was my first thought as well. Wow, if I had this, it would be so easy to answer a lot of our technical questions especially -- they're absolutely right, those typically require a ton of back-and-forth to dig into the issue, often resulting in us asking the end-user to provide a console log/dump.
I know it's highly-coupled to your particular infrastructure, but would it be possible to open source?